Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management overview > Change records and CIs > Change Management Integration: uCMDB

HPE Universal CMDB (UCMDB) integration

ITSMA Service Management has an out-of-box integration with the HPE CMS solution (UCMDB).

The HPE CMS strategy is to leverage web services and use contributing CMDB and other data repositories through a common view of business services provided by the UCMDB. As such, the integration between HPE UCMDB and ITSMA Service Management is using web services.

HPE UCMDB and the HPE discovery tools provide detailed CI and relationship information built using an innovative discovery capability. Essentially, by listening on the network and identifying applications and hardware “talking” through standard protocols, HPE uses a spiral discovery approach, interrogating applications to gain information about levels 2 through 7. This discovery capability understands how applications and hardware are related and shows this in graphical form.

The information presented in the CMS is representative of the actual state and can be viewed within ITSMA Service Management in the “Actual State” tab in a CI record.

This is an alternative view of the same data. ITSMA Service Management also provides a deliberately simpler visualization of the CIs and their relationships designed to provide the Service Desk user a summary of the information held in the CMS.

Indicators are used on the CI icons to visually show the user there are open records for the CI.

Change Management assessment capabilities are integrated with HPE UCMDB to provide impact analysis information based on the topological view of the CI data.

Also, HPE UCMDB provides the ability to model the potential impact of changes on the fly without physically making the change. 1

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