Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Get started > Editing records > Fields > View field help

View Field Help

Applies to User roles:

All roles

Field Help can help you understand the use and function of each field or control on a form.

To view Field Help, follow these steps:

Insert the cursor in a field or click a control (such as a check box) on the form.
Perform one of the following actions:
- In the Windows client, press Ctrl+H.
- In the web client, press F1 or Shift + F1.

ITSMA Service Management displays the help information for the current field or control. "No description" is displayed if no help text is available.

Note Service Management also displays the file name, format name, and field name of the current field or control, if one of the following conditions is fulfilled:

In the Windows client, the “Show context-sensitive help debug information” preference is enabled.
In the Web client, “viewcontexthelp=true” is appended to the URL before you log in. The “viewcontexthelp” is only supported in Power User view (index.do).

You can use such information to add or edit a field help record, or add a stored query using certain field names.

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