Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management administrator tasks > Checklist: Software license tracking and compliance > Software licenses are assets > Create a software license configuration item (CI)

Create a software license configuration item (CI)

Applies to User roles:

Configuration Administrator

After you verify that there are existing software license models in ITSMA Service Management, you can create a software license configuration item (CI). If there are no software license models in Service Management, you must add a software license model to the catalog.

A software license is an asset that represents the number of authorized software users within an organization. The software license CI also contains information, such as whether the software can be used on more than one operating system, the current software version, and whether the software resides on the network or on the client. After the software license CI is created, you can create one or more installation records to track where the software is installed and who is using it.

To create a software license CI, follow these steps:

Click Configuration Management > Resources > Search CIs.
Click New. The Add New Device wizard opens.
Select Software License in the CI type field, and then click Next. The New Configuration Item form opens.
Enter the information about the software license to complete the CI record, and then click Save & Exit.
Note The part number you select determines the software license CI model that is used for the new CI.
Service Management creates the CI record and assigns a unique identifier.

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