Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Field name requirements

You must follow these rules when creating field names:

Valid characters include uppercase and lowercase letters of the alphabet, numeric characters 0 through 9, and the period character.
Field names must begin with a letter of the alphabet.
Spaces and all other special characters are not permitted.
Do not use the following ITSMA Service Management reserved words (uppercase or lowercase):
- AND
- BEGIN
- DO
- ELSE
- END
- F
- FALSE
- FOR
- IF
- IN
- ISIN
- LIKE
- MOD
- N
- NO
- NOT
- OR
- STEP
- T
- THEN
- TO
- TRUE
- U
- UNKNOWN
- WHILE
- Y
- YES