Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Data persistence > IR Expert > Find Solution > Edit queries for Find Solution

Edit queries for Find Solution

Applies to User Roles:

System Administrator

Find solution enables you to find information in the Knowledge Base. You can use fields that are predefined in the link file when you create a Find Solution query. For information on understanding links, including how to add or modify a link, see the related topics.

To edit queries for Find Solution:

Click Tailoring > Database Manager.
Type link in the Form field, and then click Search.

ITSMA Service Management displays a list of all forms named link.
Double-click the form link.
In the Name field, type kn, and then click Search.

A list of all link records that begin with kn opens.
Select a link record.
Open the More Actions menu and choose Select Line.
Edit any field to change the query. For example:

Field Data
Field (From/Source) Unique key in core file.
File (To/Target) Name of the table Service Management should fill from or to.
Field (To/Target) Unique key in change file.
Save the query.
Click Back to exit.

Field	Data
Field (From/Source)	Unique key in core file.
File (To/Target)	Name of the table Service Management should fill from or to.
Field (To/Target)	Unique key in change file.

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