Administer > Database administration > Data persistence > Purging and archiving records > Purge records

Purge records

Applies to User Roles:

System Administrator

To purge records:

  1. Click System Administration > Ongoing Maintenance > System > Purge/Archive.

  2. Fill in the following fields.

    Field Description
    Format Name Type the name of the form to purge.
    Use Data Map? Type true or false to enable the data map associated with this form. If enabled, ITSMA Service Management purges all associated records with the form you select.
    Prompt Data Map? Type true or false to enable a confirmation message to use a data map for each record purged. This option is only valid if the Use Data Map? option is also enabled.
  3. Click OK.
  4. Fill in optional search criteria.
  5. Click Query.
  6. Click Execute Search.
  7. Click Purge.
  8. Click Purge All.
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Data maps
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Purging and archiving records
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Related tasks

Archive records
Purge and archive records
Schedule purge and archive processes

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