Run an unload script

Applies to User Roles:

System Administrator

To run an unload script:

  1. Click Tailoring > Unload Script Utility.
  2. Fill in optional search criteria.
  3. Click Search.
  4. Select the unload script to run.
  5. Click Proceed.
  6. Fill in the following fields.

    Field Description
    External File Name Type the name of the unload file to create. This name can include the path information but must use characters that are valid for the target operating system. By default, ITSMA Service Management saves the unload file in RUN folder of the server. If users have enabled client-side unloading, then the Service Management saves the unload file on their Windows desktop.
    Append to File? Select this option to add records to an existing unload file.
    When loading records into an existing database dictionary — Use existing database dictionary Select this option to use the table and field definitions stored in the database dictionary of the target system.
    When loading records into an existing database dictionary — Use database dictionary of loaded record Select this option to use the table and field definitions stored in the unload file. This option will overwrite the existing database dictionary, if any, for the loaded file and records.
    When loading records — Add new records and update existing records Select this option to update existing records in the target system with records from the unload file.
    The new records will be inserted into the table and the existing records will be updated regardless of case-sensitivity.
    When loading records — Add new records only Select this option to ignore existing records and add only new records from the unload file.
    The new records will be inserted into the table regardless of case-sensitivity.


  7. Click Proceed.
    Service Management unloads the tables and records you selected in the unload script.

After you load a .unl file to import data into Service Management, you must stop and then restart the Service Management server. This ensures that the table changes are initialized.

Note: The unload script utility unloads tables using the binary unload file format.