Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Attachments > View the attachment history

View the attachment history

Every time that a user adds or deletes an attachment in ITSMA Service Management, the action is recorded in the activityactions table.

Note If a file does not have a related object file or if the activity log table is not defined, the action is not logged.

To view the attachment history of a specific record, open that record and browse to the "Activity" section. If an attachment has been added to or deleted from the record, the following information is displayed in the "Activity" section.

Field Name	Values
Number	Record ID number
Type	Attachment added attachment deleted
Datestamp	Current date
Operator	Current operator
Description	<Attached file name> added <Attachment file name> deleted
Customer visible	FALSE

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