Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Incident Management > Incident Management overview > Creating an incident > SLT section

SLT section

ITSMA Service Management populates the information in the SLT section with one or more Service Level Agreement records associated with the asset. If no agreement exists, the section is blank. All the information is read-only.

The Next Expiration field displays the next immediate deadline from all matching SLTs. The SLT section contains the following subsections that list the details of the specific SLTs.

SLT type	Description
Process Targets	Lists all of the matching SLTs from all of the associated SLAs.
Uptime Targets	Lists the percentage of time that all SLTs are available.
Max Duration Targets	Lists the acceptable amount of time for an outage for all SLTs.
Upcoming Alerts	Lists the alerts for all of the SLTs.

Note: When you view an existing record, shaded fields are not available for more input. Incident Management populates these fields from information stored in associated records. You can update the associated record to increase the amount of information in these read-only fields.

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