Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Case Exchange framework > Enable Case Exchange with another system > Enable Case Exchange between two Service Manager systems

Enable Case Exchange between two Service Manager systems

This section provides detailed instructions on how to set up the Case Exchange integration for the Incident Management module between two ITSMA Service Management systems.

Note Service Management must be 9.34 or higher.

Service Management provides two integration templates for the Case Exchange integration between two Service Management systems: CaseExchangeSM_SM_Pull and CaseExchangeSM_SM_Push. You can modify these template as necessary. To modify the integration template, follow the instructions in the ITSMA Service Management Integration Suite (SMIS) Developer Guide.

Before you start to set up the Case Exchange integration, we highly recommend that you read the following sections under Case Exchange framework:

Case Exchange framework features: This section introduces the core features of the Case Exchange framework.
Enable Case Exchange with another system : This section provides recommendations and general instructions on how to enable Case Exchange with another system.
Incident exchange scenarios: This section introduces typical Case Exchange use cases.
Common user tasks: This section introduces the common user tasks that apply to the Incident Management module in the Case Exchange integration.
System administrator tasks: This section introduces the system administrator tasks in the Case Exchange integration.

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