Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Case Exchange framework > Case Exchange framework features > Field mapping and value mapping

Field mapping and value mapping

Field mapping and value mapping determine how the record data is transformed into the internal or external normalized case format.

Field mapping ensures that the data from one system is send to the correct field on the second system. To avoid interface failures the field names and the field name description should not contain any special characters.

Value mapping ensures the data is correctly transformed according to the rules required in each system. The value mapping supports expressions and calculations to ensure the data is correctly manipulated prior to sending or updating records in the local database.

For more information about field mapping and value mapping, see topics under the Integration Instance Mapping section.

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