Check activity logs of an Incident record

You can view the log of the activities that occurred to an Incident record in two sections:

• The Activities section: This section displays the log of all the activities that occurred to the Incident record, including the Case Exchange tasks.

• The Case Exchange section: This section only displays the log of all the Case Exchange tasks. This section is available only when the following conditions are true:

  • A Case Exchange integration instance is active.
  • The Incident record had a Case Exchange task.

  For more information about the Case Exchange section, see Audit and logging.

To check the activity log of an Incident record from the Activities section, follow these steps:

1. Click Incident Management > Search Incidents.
2. Use search or advanced search to find one or more records.
   
3. Expand the Activities section and check the activity log.

To check the log of Case Exchange tasks, follow these steps:

1. Click Incident Management > Search Incidents.
2. Use search or advanced search to find one or more records.
   
3. Expand the Case Exchange section, expand the Log subsection, and then check the log of the Case Exchange tasks.