Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Case Exchange framework > Enable Case Exchange with another system > General procedure > Invoke Case Exchange Rule Sets > Invoke Rule Sets from triggers

Invoke Rule Sets from triggers

Applies to User Roles:

System Administrator

If Process Designer is not implemented in Service Management, you must invoke a Rule Set from a SMA Service Management trigger, by adding the following API in the trigger's script:

lib.CaseExchange_RuleExecute.executeSingleRuleSet(record,oldrecord,RuleSetID)

The following table explains the meaning of each parameter in this API.

Parameter Description

record The new record.

oldrecord The old record.

RuleSetID

Parameter	Description
record	The new record.
oldrecord	The old record.
RuleSetID	The ID of the Case Exchange Rule Set. For example, `CE_CREATE_INCIDENT`.

The ID of the Case Exchange Rule Set.

For example, CE_CREATE_INCIDENT.

To add a trigger that invokes a Rule Set, follow these steps:

Click Tailoring > Database Manager. The Database Manager page opens.
Type triggers in the Table field, and then click Search. The Search Trigger Records page opens.

Complete the following fields:

Field	Description
Trigger Name	The name of the trigger.
Table Name	The file to be monitored by this trigger.
Trigger Type	Select the specific activity to react to: 1 - Before Add - When adding a new record to this file, launch the application prior to committing the addition. 2 - After Add - When adding a new record to this file, launch the application after committing the addition. 3 - Before Update - When modifying a record in this file, launch the application prior to committing the change. 4 - After Update - When modifying a record in this file, launch the application after committing the change. 5 - Before Delete - When deleting a record in this file, launch the application prior to performing the deletion. 6 - After Delete - When deleting a record in this file, launch the application after performing the deletion. Note: Only triggers of type 4 (After Update), and type 6 (After Delete) are supported by Cascade Updates.
Application	The RAD application to be launch by this trigger. If you only intend to invoke a Rule Set by using this trigger, leave this field empty.
Script	Call the following API by using appropriate parameters: `lib.CaseExchange_RuleExecute.executeSingleRuleSet(record,oldrecord,RuleSetID)`

Click Add.

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