Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Event Services > Mapping events > Filtering events > Event blocking with conditions

Event blocking with conditions

You can also prevent the insertion of events for specific network devices, domain names and error types by using the Index, Value, and Condition fields. Use these fields independently or in conjunction with the Start Blocking at and End Blocking at fields to populate other fields on the form.

Index refers to the position of the data in the event message.
Value refers to the actual data contained at that position.

For example, a pmo event contains the following message:

hp^hp^^6 58916865^Node Down^^^^SNMP
Trap(IPAS)^net.hware^^^^^^^^^^^

The caret (^) character separates fields in the message. The first field, which references the logical name of the device, contains hp. To block the insertion of all incident open events reported for the device hp, type pmo in the Event Type field, 2 in the first Index field and hp in the first Value field.

Note Only Index values of 2 or 3 are supported for incident open actions.

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