Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Event Services > Event Services operations > Input events > Input event processing

Input event processing

An external application inserts all records in the eventin table and external programs manipulate the eventin records. For example, SCAutomate supports an event named email. External sources can send electronic mail and pass it to ITSMA Service Management mail. The sources for electronic mail can be external e-mail systems, alert monitors, or other programs that can send messages. The external SCAutomate application packages the data in a standard format and stores it in the eventin file. Eventmap records specify the format of the data.

Processed records in the eventin table do not contain a First Expiration value. Normally, Event Services deletes event records after they are processed unless they are filtered or an exception occurs during processing. There is a condition set in the eventregister table that controls the delete flag.

If an error occurs due to Format Control processing, event processing terminates for that event and Event Services writes the specific error message to the eventin Messages log and to the ITSMA Service Management msglog file.

After you install and test SCAutomate, do one of the following:

Set all delete flags in the eventregister records to true.
Use the ITSMA Service Management purge/archive routines to schedule cleaning up the eventin table on a regular basis.

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