Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > HPE Universal CMDB (UCMDB) > Universal CMDB Integration Guide > Using the ServiceManagerAdapter9-41 Adapter > Tailoring the Integration > Service Manager Reconciliation Rules

Service Manager Reconciliation Rules

Service Manager reconciliation rules allow the integration to identify CI records in your Service Manager system that match CIs in your UCMDB system. Service Manager attempts to reconcile CI records with every push of CI attributes from your UCMDB system. The integration uses the following workflow to match UCMDB CIs with Service Manager CIs.

The UCMDB system sends a web service message containing the latest CI attribute data to Service Management.
Service Management scans the web service message for the CI ucmdb.id value.
Note The ucmdb.id field is displayed in the Actual State Section of the CI form, with a label of Ucmdb ID.
Service Management searches for an existing CI record that has the same ucmdb.id value.
If Service Management finds a CI that has the ucmdb.id value, no reconciliation is needed. Service Management compares the UCMDB CI attributes to the Service Management managed fields and runs the appropriate Discovery Event Manager (DEM) rules as needed to update the CI record in Service Management.
If Service Management cannot find a CI that has the ucmdb.id value, it searches for a DEM reconciliation rule record that is defined for the CI type.
If no DEM reconciliation rule record is found, Service Management creates the CI record according to the appropriate DEM rules.
If a DEM reconciliation rule record is found, Service Management evaluates the rules and appends (ucmdb.id=NULL or ucmdb.id~=NULL and istatus=”XXXXXX”) to the reconciliation rules in the backend, where the istatus value is retrieved from the DEM rule for deletion (for example, Retired/Consumed). If no istatus value is found in the DEM rule, Service Manager only appends ucmdb.id=NULL to the reconciliation rules in the backend.
If no matching CI record is found by the reconciliation rules, Service Management creates the CI record according to the appropriate DEM rules.
If a matching CI record is found by the reconciliation rules, Service Management updates the CI record according to the appropriate DEM rules.

Send Help Center feedback