Federation

With the federation feature, UCMDB pulls various ticket information (for example, Incident, Problem, and Change ticket information) from SM. This enables users to see Ticket information in UCMDB as Ticket CIs that are connected to the relevant Nodes.

When data is federated (reflected or mirrored) from SM to UCMDB, the data is not physically present in UCMDB, instead it is passed over to UCMDB through Web Services.