Problem Control activities

ITSMA Service Management has an action for each ITIL-defined problem Control activity.

 

ITIL activity ITIL workflow Service Management phases Possible  ITSMA Service Management actions
Problem Control Problem Identification Logging Click Problem Management > Create New Problem
or
Click Problem Management > Search Problems
Problem Classification Categorization Click Problem Management > Search Problems
Problem Investigation Investigation

Click Problem Management  > Search Problems

You can:

Select a problem record that is in the Investigation phase. Open the Tasks tab and click Link New Task to create a problem task record.

Problem Resolution Resolution, Review Click Problem Management  > Search Problems