Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Problem Management > Security > Problem Management Security Areas

Problem Management Security Areas

User Role: System Administrator

The security areas for Problem Management are Problem, Problem Task, and Problem Management Configuration. These areas contain the default security rights and settings for Interactions in the Problem Management module. The security rights settings will be inherited by the new roles created in an area when no settings are specified in the security role.

Area	System navigator menu items for this area
Problem	This area contains the default security rights and settings for Problem. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.
Problem Tasks	This area contains the default security rights and settings for Problem Tasks. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.
Problem Management Configuration	This area contains the default security rights and settings for Problem Management Configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role. Note When you set the security rights for a security role in the Problem Management Configuration area: The View right is to view the settings defined in the Administration menu and the Configuration menu. The Update right is to update the values of existing settings defined in the Administration menu and the Configuration menu. The New and Delete rights are to create and delete a setting in the Configuration menu, such as category. The Admin right is to add, edit, or delete the settings in the Administration > Settings menu.

Default rights

When you create new security roles, they inherit the default rights that are defined in the security area. The following table describes the out-of-box rights that are defined in the Problem, Problem Tasks, and Problem Management Configuration areas.

Area Name	View	New	Update	Delete/Close	Expert	Admin
Problem	TRUE	FALSE	Never	Never	FALSE	FALSE
Problem Tasks	TRUE	FALSE	Never	Never	FALSE	FALSE
Problem Management Configuration	FALSE	FALSE	Never	Never	FALSE	FALSE

Default settings

The default settings defined in areas will be inherited when you create new security roles. In an out-of-box system, none of the default settings is checked or set in the Problem, Problem Tasks, and Problem Management Configuration areas.

Related concepts

Problem Management security roles and settings
Problem Management user roles

Send Help Center feedback