Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Problem Management > Problem Management Configuration > Problem Management solution matching

Problem Management solution matching

When you create a new problem, Service Manager enables you to link that problem to an existing problem. Service Manager includes the following out-of-box queries, with which you can search for existing problems:

Find a problem or known error with a matching configuration item
Find a problem or known error with a matching service
Find a problem or known error with a matching title

To modify an out-of-box Problem management solution matching query, follow these steps:

Click Problem Management > Configuration > Solution Matching.
In the topmost pane, select the query that you want to modify.
Modify the Name, Match, and With fields as appropriate to your needs, and then click Save.

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