Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Where can I use JavaScript in Service Manager?
What is the ScriptLibrary?
The ScriptLibrary is a file within ITSMA Service Management used to create, edit, compile, test, and store scripts and functions that can be called and executed from anywhere within Service Management. The ScriptLibrary contains JavaScripts created by users. It is a central place for you to create, edit, compile, test, and store scripts and functions.
Some of these stored JavaScript programs can be used to interface with third party Web Services providers, such as real-time currency conversions. All of these JavaScripts are identified as SOAP packages within the ScriptLibrary. Integrations are typically performed through JavaScript stored in the Script Library as well.
Note Do not use Administrative Mode when entering the ScriptLibrary because functions such as compile and execute are not available in that mode.
You can access any script or function in the ScriptLibrary from any of the locations in ITSMA Service Management that support JavaScript. To call one of these functions, use one of the following statements:
system.library.<scriptname>.<functionname>( parameters )
or
library.<scriptname>.<functionname>( parameters )
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