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Introduction to JavaScript in Service Manager

Similar to RAD, JavaScript in ITSMA Service Management provides the ability to query, insert, update, and delete database records, and to make use of existing RAD variables and functions. The principal benefit of using JavaScript is that it uses an industry-standard scripting language to execute commands instead of a proprietary language. JavaScript within Service Manager is implemented using the Mozilla® SpiderMonkey (JavaScript–C) Engine.

For detailed information about the syntax of Mozilla SpiderMonkey JavaScript, refer to:

http://developer.mozilla.org/en/docs/Core_JavaScript_1.5_Guide

For information about the SpiderMonkey project, refer to:

http://www.mozilla.org/js/spidermonkey/