Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Introduction to JavaScript in Service Manager
Similar to RAD, JavaScript in ITSMA Service Management provides the ability to query, insert, update, and delete database records, and to make use of existing RAD variables and functions. The principal benefit of using JavaScript is that it uses an industry-standard scripting language to execute commands instead of a proprietary language. JavaScript within Service Manager is implemented using the Mozilla® SpiderMonkey (JavaScript–C) Engine.
For detailed information about the syntax of Mozilla SpiderMonkey JavaScript, refer to:
http://developer.mozilla.org/en/docs/Core_JavaScript_1.5_Guide
For information about the SpiderMonkey project, refer to:
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