Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Global variables
The following global variables are available when defining registration events.
| Variable | Description | Comment |
|---|---|---|
| $axces | Represents the eventin record. | |
| $axces.fields | Represents the evlist field in the eventin record. | |
| $axces.register | Represents the event registration record. | |
| $axces.lock.interval | An interval of time before a retry occurs if ITSMA Service Management denies the attempt to update an incident because the record is locked. For example: '00:02:00' for two minutes. | |
| $axces.debug | If true, the evlist array in the eventin record is not removed before attempting to update the record. If the size of the record exceeds 32KB, Event Services generates an error, the eventin record is not updated, and the event reprocesses because the evtime field is not removed. | Use this feature with discretion. |
| $axces.bypass.failed.validation | Used in events calling the application axces.apm. The default value is NOT true. If true, the application ignores any failed formatctrl validations. If false, the event status is error-fc. |
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