Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Configuring setup options > Time zones

Time zones

A time zone is Greenwich Mean Time (GMT) plus or minus the required offset for geographic location. ITSMA Service Management uses time zone information to display local time correctly, and calculate the correct escalation time for alerts. ITSMA Service Management uses time zone information for:

Work schedules
Alerts
Request Management lead time calculations
Service Level Agreements (SLAs) and service contracts
Clocks
Reminders

System administrators can define a system-wide default time zone and date format in the company record. Individual operator records can contain individual time zone values that override the system-wide default time zone.

ITSMA Service Management contains out-of-box time zone records for most regions of the world. System administrators can also create their own time zone records. Each time zone record contains:

Local GMT offset
Local time switch over definitions
Local date format

Associated tables

ITSMA Service Management uses information in these tables to track time zone information.

tzfile
contact
location
device
assignment
cm3groups
ocmgroups

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