Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Desk > Service Desk configuration > Add a new interaction area

Add a new interaction area

Applies to User Roles:

System Administrator

Areas are a way to further refine a Service Desk subcategory. For example, the support subcategory in the complaint category can have availability, functionality, and performance areas.

To add an area:

Click Service Desk.
Click Configuration > Interaction Categories.
Click New to create a new category or click Search to select an existing category.
In the Subcategories section, click the Link New Subcategories button to create a new subcategory or select an existing subcategory from the list.
In the Areas section, click the Link New Areas button.
Type a name for the area.
Type a description for the area.
Click Save to add the new area.

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