Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Level Management > Service Level Management overview > Service Contracts overview > Working with service contracts > Labor costs

Labor costs

As an Incident record or change request is managed, more than one person might work on the issue. A technician can work on the issue more than once over a period of days or weeks. Contract Management integrates with Incident Management, Change Management, and Request Fulfillment to enable technicians to record the hours they spent working on a change request, Incident record, or request record.

As technicians record their labor in the Incident record, line item, or change request, ITSMA Service Management automatically translates this information into Expense line records that link to Incident Management, Request Fulfillment, and Change Management.

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