Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Level Management > Service Level Management overview > Service Level Management administration > Service Level Agreement links

Service Level Agreement links

Service Level Agreements (SLAs) must have links to other system records to ensure they gather the right information at the right time. If users have permission to create a new SLA, they must also have permission to update related records.

Record	Comments
Department record	If the new SLA collects service or process metrics for a department, the SLA field in the department record must identify the new SLA.
Company record	If the new SLA collects service or process metrics for a company, the SLA field in the company record must identify the new SLA.
Contact record	If the service agreement is an Operational Level Agreement, and it collects process metrics related to a problem, the ID field in the contact record for the problem owner must identify that owner.

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