Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Adding an integration instance

To add a new integration instance for the SM Service Catalog-PPM Project Proposal Integration Solution, follow these steps:

Log on to Service Manager as a System Administrator.
Go to Tailoring > Integration Manager.
Click Add. The Integration Template Selection page displays.
Select SMPPM from the Integration Template list, and then select the Import Mapping check box.
Click Next. The Integration Instance Information page displays.
In the Integration Instance Information page, some fields are already populated with default settings provided with the template. Review the values and make changes as necessary. Provide values for other required fields, including Interval Time, Max Retry Times, SM Server, Endpoint Server, Log Level, and Log File Directory.

Note The Log File Directory must exist on the Service Manager server. Otherwise, the log files will get lost.
Click Next. The Integration Instance Parameters page displays.

In the General Parameters and Secure Parameters tabs, modify parameter values as described in the table below:

Parameter	Value
user	A PPM Center user account for Service Manager to connect to PPM Center, for example, admin.
PPMServerURL	http://<PPM_server>:<port> For example, `http://example.domain.com:8080`.
PPMRequestType	PPM Request Type, for example, PFM–Proposal.
password	Password of the PPM Center user account for Service Manager to connect to PPM Center.

Click Next. The Integration Instance Fields page displays.
In the Integration Instance Fields page, you can see pre-defined SM Fields and PPM Center (Endpoint) Fields provided with the integration instance template. You can modify or delete these fields or add new fields as necessary.
Click Next. The Integration Instance Mapping page displays.
In the Integration Field Mapping page, you can see pre-defined mappings between SM Fields and PPM Center (Endpoint) Fields.
You can modify the pre-defined field mappings and value mappings between SM fields and PPM Center fields. You can also add your own field mappings and value mappings.
For detailed instructions on configuring field mappings and value mappings, see theITSMA Service Management Integration Suite (SMIS) Developer Guide.
Click Finish. The new integration instance is added.
With the new integration instance highlighted, click Enable to enable or disable the new SM Service Catalog-PPM Center Project Proposal Integration Solution instance.