Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Smart Analytics administration > Smart Analytics APIs > Smart Analytics RESTful APIs > Search

Search

This search RESTful API is used to get the search results suggested by Smart Analytics.

Request:

POST http://<SM Server Address>:13080/SM/9/rest/SmartAnalytics/1/action/search

An example of the request body:

{
  SmartAnalytics:{
    query:'mobile',
    start:1,
    count:100,
    filters:'{"Knowledge_Library":{"status":["external","internal"],"doctype":["howto"]},"Incident_Library":{}}',
    max_characters:500,
    startTag: '<_em_>',
    endTag: '</_em_>'

   }
}

Response example:

Note You can ignore the messages in the response as these messages are printed by the Restful framework.

{
  "@count": 2,
  "@start": "1",
  "Messages": [],
  "ResourceName": "SmartAnalytics",
  "ReturnCode": 0,
  "content": [
    {"SmartAnalytics": {
      "content": "ADJUST THE TIME AFTER WHICH <em>MOBILE<\/em> ENTERS THE SLEEP MODE. howto. How to adjust the time after which <em>mobile<\/em> enters the sleep mode in Android 4.2.2 Operating System.. To adjust the time after which <em>mobile<\/em>",
      "id": "KM0122",
      "title": "ADJUST THE TIME AFTER WHICH MOBILE ENTERS THE SLEEP MODE"
    }},
    {"SmartAnalytics": {
      "content": "Email receiving error when using <em>mobile<\/em> phone as email client.. Email receiving error when using <em>mobile<\/em> phone as email client.. report error about &#x27;connection fail&#x27; when attempt to connect to mail server..",
      "id": "IM10012",
      "title": "Email receiving error when using mobile phone as email client."
    }}
  ]
}

Send Help Center feedback