Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Advanced functions > Publish and subscribe > Subscribing

Subscribing

Subscribing to Management View data published in Service Management requires the use of display objects whose fields are identified by selected variables. These variables, stored in Service Management’s publishing house (SYSPUB), return the data published by the Agent Record.

View published data

There are several ways in which to view published data:

Startup screens for user groups: Startup screens are created with each user’s system rights in mind. Custom menus with automatically-updating display objects provide end users with applicable system tools.
Display objects added to another form: Existing forms and menus can be modified to display Basic or Management View data.
Button access to a custom form: Add a button in any Service Management form to access a custom form containing automatically-updating display objects.

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