Subscribing

Subscribing to Management View data published in Service Management requires the use of display objects whose fields are identified by selected variables. These variables, stored in Service Management’s publishing house (SYSPUB), return the data published by the Agent Record.

View published data

There are several ways in which to view published data:

  • Startup screens for user groups: Startup screens are created with each user’s system rights in mind. Custom menus with automatically-updating display objects provide end users with applicable system tools.
  • Display objects added to another form: Existing forms and menus can be modified to display Basic or Management View data.
  • Button access to a custom form: Add a button in any Service Management form to access a custom form containing automatically-updating display objects.