Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Display functions > Display application > Selecting display options

Selecting display options

Select an option that performs an important function in your system.

Is this option part of a broader functionality?
Should all users with rights to this functionality have access to this option?

For example, should all users with access to Incident Records in Incident Management be able to close a record?

By using a condition expression in a displayoption record, a system administrator can limit a user’s right to close record without restricting rights to the other features of Incident Management or incident record options.

Note: Users with SysAdmin capability will be able to view, update and save existing incident records, but will not be allowed to close records.

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