Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Web Services > SOAP API > Consume an external Web Service > PPM response

PPM response

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/
  soap/envelope/">
   <soapenv:Header/>
   <soapenv:Body>
      <soapenv:Fault>
         <faultcode>INTERNAL ERROR</faultcode>
         <faultstring>Internal error has occurred while calling 
          PPM Web Service. Please contact PPM support with the detail 
          information if the problem persists. (KNTA-11186) 
          Details: Missing 'T' separator in dateTime</faultstring>
         <detail>
            <exception:exceptionDetails xmlns:exception=
              "http://www.mercury.com/ppm/ws/exception">
               <exception:detail>Missing 'T' separator in dateTime
                </exception:detail>
            </exception:exceptionDetails>
         </detail>
      </soapenv:Fault>
   </soapenv:Body>
</soapenv:Envelope>

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