Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Self-service > Creating self-service users > Grant self-service access

Grant self-service access

Applies to User Roles:

System Administrator

To grant self-service access, follow these steps:

Click System Administration > Ongoing Maintenance > Operators.
Type or select optional search criteria.
Click Search.
Select an existing operator record.
On the General tab, click Fill to choose a Service Profile, or click Find to modify the existing profile.

For example, you can add desired self-service privileges, such as Open, Update, or Close to the existing Service Profile.
Click the Self Service tab. Make sure that the operator record has these settings:
- The Self Service Access Only check box must be cleared.
- Type the name of the Self Service Menu to display when the user logs on using a self-service URL. The out-of-box menus are ESSSM and ESSM-Approval.
  
  ESSM-Approval provides the Approval Request link to the Approval view on the self-service Starting page for those users with approval capability.
- Click the list to choose the Self Service Starting Page when the user logs on by using a self-service URL.
  
  For example, choose Submit a Request.
Click Save.

Note The Login Name in the operator record must match the HPE Service Manager ID in the contact record.