Enable incident drill-down from Operations Manager i (OMi) Event Browser

Once you have configured the HPE Service Manager server as a connected server in HPE Business Service Management (BSM) Operations Management i (OMi), if you want to be able to drill down to Service Manager incidents from the OMi Event Browser, you need to configure the Service Manager web tier in the sm:ServiceManagerAdapter script in OMi.

To configure the Service Manager web tier name in the sm:ServiceManagerAdapter script in OMi, follow these steps:

  1. Log on to BSM as a system administrator.

  2. Navigate to Admin > Operations Management > Setup > Connected Servers.
  3. Click the Manage Scripts icon in the toolbar.
  4. Click the sm:ServiceManagerAdapter field, and then click the Edit icon.
  5. On the Script tab, locate the following string in the script:

    private static final String SM_WEB_TIER_NAME

  6. Change the value of the parameter above to the name of your Service Manager web tier. For example, if your web tier file name is sm-9.xx.war, change the parameter value to:

    private static final String SM_WEB_TIER_NAME=sm-9.xx
  7. Click OK to save the script.