Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > Incident Exchange (OMi - SM) integration > Incident Exchange (OMi - SM) integration setup > Create user accounts for the Incident Exchange (OMi - SM) integration

Create user accounts for the Incident Exchange (OMi - SM) integration

Applies to User Roles:

System Administrator

The Incident Exchange (OMi - SM) integration is bidirectional. Synchronizing events and incidents between the HPE Service Manager and BSM OMi systems requires integration accounts be set up for the two systems to access each other.

Create an operator record with system administration privileges in Service Manager. For details, see Creating operator records.

This is the user account that the OMi server uses to access Service Manager and to forward events to Service Manager.

Later, when configuring the Service Manager server as a connected server in OMi, you need to specify this operator's the login name and password on the Outgoing Connection tab. See Configure the Service Manager server as a connected server in Operations Manager i (OMi).
Create a user account with system administration privileges on each BSM OMi server. For details, see the BSM online help.

This is the user account that Service Manager uses to access the OMi server and to synchronize incident changes back to the OMi server.

Later, when configuring the Service Manager server as a connected server in OMi, you must specify this user's login name as the Name of the Service Manager server on the General tab, and specify this user's password as the Password on the Incoming Connection tab. See Configure the Service Manager server as a connected server in Operations Manager i (OMi).

Also, you need to specify the same user account when adding an SMOMi integration instance for each OMi server (the username and Password parameters). See Add an integration instance for each Operations Manager i (OMi) server.

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