Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > Incident Exchange (OMi - SM) integration > Incident Exchange (OMi - SM) integration setup > Configure SSL for the Incident Exchange (OMi - SM) integration

Configure SSL for the Incident Exchange (OMi - SM) integration

Applies to User Roles:

System Administrator

When Business Service Management (BSM) is configured to accept https connections only, you must configure SSL for the integration. If you do not do so, changes on an incident that is created from OMi cannot be synchronized back to BSM/OMi.

Note The following steps describe how you do so by using the built-in keytool in Service Manager, and the file paths are for Windows only. Be sure to change the file paths accordingly if your Service Manager system is running on Unix.

To configure SSL for the integration, follow these steps:

Import the BSM root certificate to the Service Manager server trusted keystore.

The following is an example of the command line:

<SM Install path>\server\RUN\jre\bin\keytool -import -alias myCA -file <.pem file of your BSM root certificate> -keystore <SM Install path>\Server\RUN\jre\lib\security\cacerts -storepass <changeit>

Note Where: changeit is the default password of the trusted keystore. Change it to your own password if you have changed it.
Add the following parameters to the Service Manager server configuration file (<SM install path>\Server\RUN\sm.ini):

truststoreFile:<SM install path>\Server\RUN\jre\lib\security\cacerts

truststorePass:<changeit>
Restart the Service Manager Server service.

Send Help Center feedback