Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Integration Manager > Add or delete an integration instance > Integration Instance Mapping

Integration Instance Mapping

The mapping functionality of an integration instance converts values between Service Manager and the other product automatically. It is based on the following settings:

Value mapping - Each value mapping is based on the value mapping group table.
Field mapping - Map the value of a source field to the value of a target field and define the direction of the mapping.
Default value - Default value is used in the following situations:
- No value mapping group is defined for this field and the source field value is empty.
- A value mapping group is defined for this field but the value cannot be mapped within the value mapping group.
Callback - SMIS provides four callbacks for complicated field mappings, which provide the flexibility to implement corresponding business logic.
Condition - SMIS supports conditional value mappings and enables you to configure conditions.
Pre Script - The pre script can initialize variables so that succeeding processes can use these variables.
Post Script - If all the previous processes cannot fulfill your need, you can use the post script to perform additional process and store results into the mapObj object.

SMIS processes the above settings in the following sequence:

Field mapping > Pre Script > Value mapping > Default Value > Callback > Post Script

If you selected Import Mapping when adding an integration instance, the mapping template with out-of-box lists of predefined field mappings and value mappings become available.

The out-of-box field mappings and value mappings can be regarded as the minimum default settings for an integration instance to run. However, you can configure these default settings as necessary to suit your needs.

Send Help Center feedback