Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Integration Manager > Add or delete an integration instance > Integration Instance Mapping > Pre script

Pre script

Service Manager Integration Suite (SMIS) executes the pre script after field mapping and before value mapping. You can use the pre script to initialize variables so that SMIS can use these variables in value mapping, or execute additional calculations to influence the value mapping. You can follow normal Javascript syntax to compose the pre script. For the objects that the pre script can use, see Placeholder objects.

For example, the following pre script first verifies if the properties.Description field in the endpoint is not empty. If the field is not empty, the script calls a function and assigns the result of the function back to the properties.Description field.

if(ep['properties.Description']) ep['properties.Description'] = lib.CaseExchange_SAWUtil.processHtmlText(param, context, 'description', ep['properties.Description']);

It is not supported to update the affected record by using JavaScript statements in the Pre Script section. Only the update of the record itself via the running SMIS instance is supported.

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