Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use placeholders

You can use placeholders in the following fields when you configure an integration instance:

You can use the following placeholder syntax:

You can use the sm, ep, param, context, and vars objects in a placeholder, see Placeholder objects for details.

Placeholder allows you to use any Javascript syntax, or to call a function from the ScriptLibrary, for example, lib.scriptlib.function.

The following examples are some common use of placeholder:

${(sm.AssignmentGroup)} represents the value of the AssignmentGroup field in Service Manager.
${(ep["AssignedGroup.Name"])} represents the AssignedGroup.Name field in the end point.
If you use ${context.inbound==true} && (!${context.newSMIncident}) in a condition, the condition is "The value of the context.inbound field is true and the value of the context.newSMIncident field is false."
${vars.$L_file.assignment} refers to the field assignment of variable vars.$L_file.
Use ${lib.<scriptlib>.<func>()} to call a Java script.