Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Integration Manager > Add or delete an integration instance > Integration Instance Mapping > Configure a condition

Configure a condition

Applies to User Roles:

System Administrator

SMIS enables you to configure conditions for value mappings. You can set the Condition field of a value mapping entry to one of the following strings:

true: The value mapping defined in this entry is always effective.
false: The value mapping defined in this entry is always ineffective.
A string that uses place holder: The value mapping defined in this entry is effective only when the condition is met.

For more information about how to use place holder, see Use placeholders.

Note

If the value for a mapping condition is blank, the value is set as true by default.
JavaScript is not supported in the Condition field of the value mapping. In case JavaScript calculations are required, you have to add the JavaScript code into the Pre Script or Post Script section.

When you configure value mappings and set conditions, make sure logic conflicts do not occur. If several conditions of a value mapping are met but a logic conflict occurs, only the last value mapping is effective. As in the following example, the value mapping result for the Status field in Service Manager is Pending rather than Open.

Value Mapping Group	SM Values	End Point Values	Description	Condition
Status	Open	Pending		${context.inbound} && ${context.newSMIncident}
Status	Pending	Pending		${context.inbound} && ${context.newSMIncident}

To add or edit a condition, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
On the Value Mapping tab, select a cell in the Condition column.
Provide or edit the value for the condition.
Click Finish to save your changes.

To delete a condition, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
On the Value Mapping tab, select a cell in the Condition column.
Remove the condition value.
Click Finish to save your changes.

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