Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Integration Manager > Add or delete an integration instance > Integration Instance Mapping > Configure value mappings

Configure value mappings

Applies to User Roles:

System Administrator

You configure value mappings for an integration instance from the Integration Instance Mapping page.

Note JavaScript is not supported in the SM Values and End Point Values columns of the Value Mapping section. In case JavaScript calculations are required, you have to add the JavaScript code into the Pre Script or Post Script section.

To edit a value mapping, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
Select the Value Mapping tab.
Click the entry you want to edit, and enter a new value.
Click Finish.

To add a value mapping, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
On the Value Mapping tab, click the fields in the first blank row, and enter values for the fields.
Click Finish.

To delete a value mapping, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
On the Value Mapping tab, clear all the fields in the row you want to delete.
Click Finish.

For more information about how to configure conditions for value mappings, see Configure a condition.

Send Help Center feedback