Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Category utility > Add a new incident category

Create an incident category

Applies to User Roles:

Administrator

The system uses categories as a way of classifying events such as incidents, interactions, complaints, and requests. Categories include a group of associated elements such as assignment group, formats, and alerts. As an Administrator, you can add additional categories to the out-of-box list of categories.

To add a new category:

Click Incident Management > Tools > Categories.
Type a unique name in the Category Name field.
Edit or fill in the remaining fields that you need to complete the new record.
Complete the Format fields with the applicable formats. Open, Update, and Close are required.
Click Add.
Click OK.

Note: The Category utility automatically copies data from the source category record and the HPE Service Manager default values. Incident Management stores all category-specific data in the middle structure of the problem dbdict. All fields on your new category form must have matching data fields in the problem dbdict. Do not set the input control to a field that is not defined in the problem dbdict.

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