Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Category utility > Formats tab

Formats tab

The Formats tab contains two areas: Display Formats and Print Formats. Each area lists the forms that Incident Management invokes when you assign a category to an Incident record. The form name identifies the associated file, category, and task. For example, the display form to open an Incident record is problem.default.open. The form name includes the following information:

The table name (problem)
The category (default)
The action (open)

Display forms

Type of display	Form name
Open	problem.default.open
Update	problem.default.update
Close	problem.default.close
Browse	problem.browse
QBE	problem.qbe

Print forms

Type of display	Form name
Default	problem.browse

Note: Always specify the base format name. Do not specify the .g variation of the form.

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