Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Category utility > Delete an Incident Management category

Delete an Incident Management category

Applies to User Roles:

Administrator

Categories are very important elements in organizing records in HPE Service Manager; therefore, a category should only be deleted after careful consideration. For example, when you create a new incident, the category automatically defaults to incident. Deleting this category or other out-of-box categories may have serious consequences unless additional system tailoring is performed. You should not delete a category if there are records in the system assigned to that category.

To delete a category:

Click Incident Management > Tools > Categories.
Use search or advanced search to find one or more records.
Select the category to delete.
Click Delete.
Click OK.

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