Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management overview > Categories > Incident Management categories

Incident Management categories

Each category record contains fields to define assignment groups for the Category, Open, and Print options and forms that Incident Management associates with the category as well as the triggers for alert levels.

Category	Description
business application	An incident with a large, system-wide application.
change	An incident that prompts a change request.
client system	A hardware or software incident with a client system.
enquiry	A request for information or a question.
example	Sample category record in the standard HPE Service Manager system that you can copy and rename when you create a new category.
network	A network incident.
other	An incident that does not fall into one of the other predefined categories.
printing	An incident with printers and related accessories, such as hardware, software, and consumables like toner.
security	An incident with network, system or application security.
service catalog	A hardware or software incident related to Service Catalog.
shared infrastructure	An incident with a shared hardware resource.
tbd	An incident that does not fall into one of the other predefined categories.
telecoms	An incident with a telephony component, either stationary or mobile.

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