Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Probable cause records > Edit a probable cause record

Edit a probable cause record

Applies to User Roles:

System Administrator

Incident records contain a Cause Code field, which links the incident to a probable cause record. This optional field enables operators to define the probable cause of an incident. You can edit the out-of-box probable cause records to better suit the needs of your organization or to add clarity to incident descriptions.

To edit a probable cause record:

Click Incident Management > Tools > Probable Cause.
Use search or advanced search to find one or more records.
Click a Probable Cause record to view in the Probable Cause form.
Modify the fields in the Probable Cause form as necessary.
Click Save.
Click OK.

Send Help Center feedback