View probable cause records

Incident records contain a Cause Code field in the Incident Details section that links the incident to a probable cause record. This optional field enables you to define the probable cause of an incident. By using a standard series of cause codes, you can more easily track incidents that have a common cause. When you add a cause code to an incident using the Fill function, Incident Management adds accompanying information from the corresponding probable cause record.

To view probable cause records:

1. Click Incident Management > Tools > Probable Cause.
2. Use search or advanced search to find one or more records.
   
3. To modify a probable cause record, click the record and then make your changes.
4. To add a probable cause record:
   1. Clear the Cause Code field of an existing record, and then enter a new cause code.
   2. Clear the Resolution Code field, and then enter a new resolution code.
   3. Enter other optional information in the remaining fields.
   4. Click Add. A message appears, stating that the new record is added.
5. Click OK.