Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident Management administrator tasks
- Incident Management profile privileges and views
- Assignment groups
- Incident Management environment record
- Using mass update with Incident Management record lists
- Probable cause records
- Incident Management downtime records
- Category utility
- Close multiple incident records
- Close an incident in two steps
- Suspend an incident
- Create a note
Probable cause records
Incidents contain an optional Cause Code field that links the incident to a probable cause record. Cause codes enable you to categorize, assign, and track incidents more easily. Cause codes simplify incident reporting and tracking.
When you add a cause code to an incident using the Fill function, Incident Management adds accompanying information from the corresponding probable cause record.
HPE Service Manager has a default probcause file that contains default probable cause records. An administrator can modify these records or add new probable cause records as necessary.
We welcome your comments!
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