Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Incident Management profile privileges and views > Enable an Incident Management profile to use templates

Enable an Incident Management profile to use templates

Applies to User Roles:

Administrator

Templates help operators to create more complete incident records by populating some fields with applicable data. When templates are available for incident records, profiles can be enabled to allow operators to use a template if the operator is included in the profile.

Note: Whenever a profile is modified, operators with that profile must log out and then log in for the change to take effect.

To enable an incident management profile to use templates:

Click System Administration > Ongoing Maintenance > Profiles > Incident Management Profiles.
Use search or advanced search to find one or more records.
Select the profile you want to modify from the record list.
Select Modify Templates.
Click Save.
Click OK.
Log off and log back on.

Operators with this profile are now able to add and modify templates.

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