Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management phases > Using Problem Management > Problem Management workflow section

Problem Management workflow section

Problem Management problem and known error records have a Workflow section. The following list contains tips for navigating through a workflow and extracting the information you need.

Click in the Workflow section to view a graphic representation of the workflow for the current problem or known error.
The workflow begins with a green light and ends with a red light. Phases appear as successive steps in the workflow.
There is a workflow connector from one phase to another. The connector is a flashing red line when it exits from a completed phase. The connector is a black solid line when it exits from an incomplete phase.
To view all tasks associated with a problem, click the plus sign (+) in Phase 2, problem Investigation and Diagnosis, in the problem Control workflow.
Click any task to view the task record.

Note: To successfully use the workflow features of Service Manager, ensure you have Java 1.5.0 or higher installed.

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